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Call centers in Essen, Oberhausen, Castrop-Rauxel and Dortmund

You will find our locations in central locations in the Ruhr area (North Rhine-Westphalia).

A connection to public transport is guaranteed in any case. There are also limited parking spaces available.

The rooms are modern, bright and barrier-free.

Karte NRW


Our services at one view

Telecommunication & Internet

  • Up-Selling and Cross-Selling
  • Prevention of termination / churn prevention
  • Customer recovery / retention
  • Welcome calls and customer satisfaction surveys

Energy industry

  • Customer recovery
  • Fault registration
  • Contract data processing
  • Invoice processing


  • Appointments
  • Customer satisfaction surveys
  • Other services on request
  • First contact rate of over 90%
  • Certified according to ISO Din 9001:2015
  • High quality standards


What’s new?

24. April 2023
020-EPOS Webseite with a New Design

It took a long time, but our new website with a new look is finally online.

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14. October 2021
Up to 1,500€ for New Employees

A new job, a great team, and you even get a bonus for it? Yes, at 020-EPOS.

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18. March 2021
Apprenticeship at 020 Epos

The 020-EPOS European Point of Service GmbH has been on the road to success ever since it was founded 19 years ago.

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12. March 2021
Top Training Material Thanks to 020 Epos GmbH

RWE and Essener Chancen partner dresses Team III up in new gear.

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10. March 2021
Good Practice – Here’s How

As an employer in our industry, it is particularly important to have a high recognition value.

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Any questions?

Our friendly staff will be happy to answer them. Simply call or use the contact form.

+49 (0) 201 – 150 Contact form

This word and figurative mark is legally protected and the property of the trademark owner. Any unauthorized use, reproduction or imitation of this trademark is strictly prohibited and will be prosecuted. Such infringements may result in criminal and civil proceedings, including claims for damages. The trademark owner reserves the right to use all legal means at its disposal to protect the interests of the trademark.
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