Priority I: Customer satisfaction
The best possible satisfaction of the client is our top priority. This is the only way to ensure long-term security and growth with the respective client. In our narrow market environment, a satisfied client and the people involved are also promoters for our company.
The goals of our clients are defined almost exclusively in the following areas:
- Target achievement, service level and quality, quality, quality
- High data protection and security
- High flexibility, well-founded competence, resourceful education
- Openness and proactivity in every situation
We want to be the best and show that with our bench placements.
Taking the client’s goal and making it our top priority means putting it before anything else.
Priority II: Satisfaction of our employees
The satisfaction of our employees is the lever with the biggest torque for the achievement of goals and any further personnel development. Satisfaction in this sense is not only based on the creation and maintenance of acceptable framework conditions, but ideally also on:
- a smile for everyone who joins, an open ear for everyone who is there, a perspective for everyone who stays
- openness and accommodations wherever possible
- the feeling of having a secure job instead of a temporary one
OUR PROMISE TO OUR EMPLOYEES, WE TAKE CARE FOR ANYONE WHO WANTS IT!
We strive for a corporate atmosphere/culture described in this way, both vertically and horizontally throughout the company. In addition to the primary perception of 020-EPOS GmbH as an employer, we strive to create a sense of community. We want to unite employees, regardless of success, position and whereabouts.
Priority III: Short-term economic success
Short-term economic success is rarely the starting point for operational decisions. For instance, human resources are used to support the client’s goal and to underline the performance of our team. There is no prioritization based on contribution margin or turnover.
Striking, provocative and simplifying, the following sentence describes our guidelines:
If we don’t make money at number 1 in the bench, then we have the wrong client or are in the wrong market. If we don’t get a top position with motivated employees, then we have to rethink our strategy together.
The management and every employee are obligated to follow these guidelines in their daily and strategic work, and to spread their application in the company.
The company guideline is binding, yet still developable. It is an invitation to dialog with the people it addresses. The dialog should lead to a better understanding on how to adapt the key sentences to a new situation, and to incorporate necessary clarifications and corrections.
